Terms and Conditions

1. Introduction and Acceptance

Welcome to Bokkie Rokkie. These Terms and Conditions (“Terms”) govern your use of our website at https://bokkierokkie.com (“Website”) and the purchase of products and services from us. These Terms constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Bokkie Rokkie (“we,” “us,” or “our”).

By accessing our Website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, please do not use our Website or services.

2. Company Information

Business Name: Bokkie Rokkie
Email: info@bokkierokkie.com
Website: https://bokkierokkie.com

3. Definitions

In these Terms, unless the context clearly indicates otherwise, the following terms have the meanings assigned to them:

• “Consumer” means any natural person who enters into a transaction with us in the ordinary course of our business
• “Product” means any goods, services, or digital content offered for sale through our Website
• “Order” means your request to purchase Products from us
• “Agreement” means the contract formed between you and us when you place an Order
• “Delivery” means the transfer of possession of Products to you or your designated recipient

4. Eligibility and Account Registration

4.1 Age Requirements

You must be at least 18 years old to create an account or make purchases through our Website. By using our services, you represent and warrant that you meet this age requirement.

4.2 Account Information

When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4.3 Account Suspension

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or for any other reason we deem necessary to protect our business or other customers.

5. Products and Services

5.1 Product Information

We make every effort to display our Products accurately, including descriptions, images, specifications, and pricing. However, we do not warrant that Product descriptions or other content on our Website is accurate, complete, reliable, current, or error-free.

5.2 Availability

All Products are subject to availability. We reserve the right to limit quantities, discontinue Products, or refuse orders at our discretion. In the event that a Product is listed at an incorrect price due to typographical error or error in pricing information, we reserve the right to refuse or cancel any orders placed for that Product.

5.3 Product Changes

We reserve the right to modify or discontinue any Product at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any Product.

6. Pricing and Payment

6.1 Pricing

All prices displayed on our Website are in South African Rand (ZAR) and include VAT where applicable, unless otherwise specified. Prices are subject to change without notice. The price charged for Products will be the price displayed at the time your Order is placed.

6.2 Payment Methods

We accept the following payment methods: [List your accepted payment methods, e.g., credit cards, debit cards, EFT, PayFast, etc.]. Payment must be received in full before Products are dispatched.

6.3 Payment Processing

Payment processing is handled by secure third-party payment providers. We do not store your complete payment information on our servers. By providing payment information, you authorize us to charge the applicable fees to your selected payment method.

6.4 Failed Payments

If payment cannot be processed for any reason, we will contact you to resolve the issue. Orders with failed payments may be canceled at our discretion.

7. Orders and Order Acceptance

7.1 Placing Orders

When you place an Order, you are making an offer to purchase Products from us. All Orders are subject to our acceptance, which occurs when we send you an Order confirmation email or when we dispatch the Products, whichever occurs first.

7.2 Order Confirmation

After placing an Order, you will receive an email confirmation containing Order details. Please review this information carefully and contact us immediately if there are any errors.

7.3 Order Cancellation by Us

We reserve the right to refuse or cancel any Order for reasons including but not limited to: Product unavailability, errors in Product or pricing information, fraud or other illegal activity, or violation of these Terms.

7.4 Order Cancellation by You

You may cancel your Order before it is dispatched by contacting our customer service team. Once an Order has been dispatched, our Returns and Refunds policy will apply.

8. Delivery and Shipping

8.1 Delivery Areas

We deliver within South Africa to the areas specified on our Website. Additional charges may apply for deliveries to remote areas.

8.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary depending on Product availability, destination, and courier service performance. We are not liable for delays caused by circumstances beyond our reasonable control.

8.3 Delivery Charges

Delivery charges, if applicable, will be clearly displayed during the checkout process and included in your total Order amount.

8.4 Risk of Loss

Risk of loss and title to Products pass to you upon delivery to the address you specified in your Order.

8.5 Failed Deliveries

If delivery cannot be completed due to incorrect address information or your unavailability to receive the delivery, additional charges may apply for re-delivery attempts.

8.6 Inspection Upon Delivery

You should inspect Products immediately upon delivery and notify us within 24 hours of any visible damage or missing items. Failure to report such issues within this timeframe may affect your ability to claim for damages or replacements.

9. Returns and Refunds (Consumer Protection Act Rights)

9.1 Consumer Rights Under the Consumer Protection Act

In accordance with the Consumer Protection Act of South Africa, you have the following rights:

Cooling-Off Period: For purchases made online or through distance selling, you have the right to cancel your purchase within 7 (seven) days of receiving the Products without reason or penalty. You must notify us in writing of your intention to cancel during this period.

Defective Products: You have the right to return Products that are defective, unsafe, or do not conform to the description or sample. We will repair, replace, or refund such Products at no cost to you.

Warranty Rights: Products come with implied warranties under consumer protection legislation, including warranties of quality and fitness for purpose.

9.2 Return Conditions

To be eligible for return, Products must be:

• Returned within the applicable return period
• In original condition with all original packaging and accessories
• Accompanied by proof of purchase

Certain Products may not be eligible for return due to hygiene, safety, or other reasons, which will be clearly indicated on the Product page.

9.3 Return Process

To initiate a return:

1. Contact our customer service team within the applicable return period
2. Provide your Order number and reason for return
3. Follow the return instructions provided by our team
4. Ship the Products back to us using a trackable method

9.4 Return Shipping

Return shipping costs will be borne by you unless the return is due to our error or defective Products. We recommend using a trackable shipping method as we are not responsible for Products lost in transit during return.

9.5 Refund Processing

Once we receive and inspect returned Products, we will process your refund within [specify timeframe, typically 7-14 business days]. Refunds will be issued to the original payment method used for the purchase.

10. Warranties and Disclaimers

10.1 Product Warranties

Products may come with manufacturer warranties as specified in the Product documentation. We will facilitate warranty claims in accordance with manufacturer terms.

10.2 Website Disclaimer

Our Website and services are provided “as is” and “as available.” While we strive to ensure accuracy and reliability, we make no representations or warranties regarding the Website’s availability, accuracy, completeness, or suitability for any purpose.

10.3 Third-Party Content

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of such third parties.

11. Limitation of Liability

11.1 General Limitations

To the maximum extent permitted by law, our liability to you for any claims arising from or related to these Terms or your use of our Website and services is limited to the amount you paid for the specific Products giving rise to the claim.

11.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, regardless of the theory of liability.

11.3 Consumer Protection Act Compliance

Nothing in these Terms limits or excludes any consumer rights that cannot be limited or excluded under the Consumer Protection Act or other applicable consumer protection laws.

12. Intellectual Property

12.1 Our Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, audio clips, and software, is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws.

12.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms.

12.3 Restrictions

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from our Website without our prior written consent.

13. User Conduct

13.1 Prohibited Activities

You agree not to:

• Use our Website for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Interfere with or disrupt our Website or servers
• Attempt to gain unauthorised access to any part of our Website or systems
• Upload or transmit viruses, malware, or other harmful code
• Collect or harvest personal information from other users

13.2 User Content

If you submit any content to our Website (such as reviews or comments), you grant us a worldwide, royalty-free, perpetual license to use, modify, and distribute such content. You represent that you have the right to grant this license and that your content does not violate any third-party rights.

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

15. Communication and Electronic Records

15.1 Electronic Communications

By using our Website, you consent to receive communications from us electronically. We may communicate with you by email, SMS, or by posting notices on our Website.

15.2 Electronic Records

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

16. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the South African courts.

17.2 Consumer Protection Remedies

Nothing in this section affects your rights under the Consumer Protection Act to approach the National Consumer Commission, consumer courts, or other appropriate forums for dispute resolution.

17.3 Alternative Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact our customer service team to resolve any disputes amicably.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and us concerning your use of our Website and services.

22. Contact Information

For questions about these Terms and Conditions, please contact us:

Customer Service:
Business Name: Bokkie Rokkie
Email: info@bokkierokkie.com

23. Updates to Terms and Conditions

We reserve the right to update these Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this page and may notify you through email or a prominent notice on our Website. Your continued use of our Website after changes become effective constitutes acceptance of the updated Terms.