Privacy Policy

1. Introduction

Bokkie Rokkie (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our e-commerce website at https://bokkierokkie.com (the “Website”) and purchase our products and services.

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa and applies to all personal information we process about individuals in South Africa.

2. Responsible Party Information

Responsible Party: Bokkie Rokkie
Email:info@bokkierokkie.com

3. What Personal Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Website. The categories of personal information we may collect include:

Information You Provide Directly:

Contact Information: Name, email address, phone number, physical address
Account Information: Username, password, account preferences
Payment Information: Credit card details, billing address, payment history
Order Information: Purchase history, product preferences, delivery instructions
Communication Information: Messages, reviews, customer service inquiries
Marketing Preferences: Subscription preferences, communication preferences

Information Collected Automatically:

Technical Information: IP address, browser type, device information, operating system
Usage Information: Pages visited, time spent on site, click patterns, search queries
Location Information: General geographic location based on IP address
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

4. How We Collect Personal Information

We collect your personal information through various methods:

Direct Collection: When you create an account, make purchases, contact customer service, subscribe to newsletters, or interact with our Website
Automated Collection: Through cookies, web analytics, and similar technologies when you browse our Website
Third Parties: From payment processors, delivery services, marketing partners, and social media platforms (with your consent)
Public Sources: From publicly available sources when necessary for fraud prevention or legal compliance

5. Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds under POPIA:

Consent: You have given explicit consent for specific processing activities
Contract Performance: Processing is necessary to fulfill our contractual obligations to you
Legal Compliance: Processing is required to comply with applicable laws and regulations
Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
Protection of Vital Interests: Processing is necessary to protect vital interests

6. How We Use Your Personal Information

We use your personal information for the following purposes:

Order Processing and Fulfillment:

Processing and managing your orders
Arranging payment processing and delivery
Providing customer service and support
Managing returns, exchanges, and refunds

Account Management:

Creating and maintaining your user account
Authenticating your identity and securing your account
Personalizing your shopping experience
Managing your preferences and settings

Communication:

Sending order confirmations and shipping notifications
Responding to your inquiries and providing customer support
Sending marketing communications (with your consent)
Providing important updates about our services

Business Operations:

Improving our Website and services
Conducting market research and analytics
Preventing fraud and ensuring security
Complying with legal and regulatory requirements
Resolving disputes and enforcing our terms

7. Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

Service Providers:

We work with trusted third-party service providers who assist us in operating our business, including:

Payment processors and financial institutions
Shipping and logistics companies
Technology and hosting providers
Marketing and analytics providers
Customer service platforms

Legal Requirements:

We may disclose your personal information when required by law, court order, or government regulation, or when necessary to:

Protect our legal rights or property
Prevent fraud or illegal activities
Ensure the safety of our customers or employees
Comply with law enforcement requests

Business Transfers:

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner with appropriate safeguards.

With Your Consent:

We may share your information for other purposes with your explicit consent.

8. International Data Transfers

We may transfer your personal information to countries outside of South Africa for processing by our service providers. When we do so, we ensure that:

The recipient country has adequate data protection laws, or
We have appropriate contractual safeguards in place, or
You have provided explicit consent for the transfer

We take reasonable steps to ensure that your personal information receives equivalent protection when transferred internationally.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of sensitive data during transmission and storage
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection practices
Secure payment processing systems

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account Information: Until account closure plus 7 years for legal compliance
Transaction Records: 5 years for tax and financial reporting requirements
Marketing Information: Until you withdraw consent or 3 years of inactivity
Technical Data: Up to 2 years for security and analytical purposes

11. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

Right to Information:

You have the right to know what personal information we collect and how we process it.

Right of Access:

You can request access to your personal information that we hold.

Right to Correction:

You can request correction of inaccurate or incomplete personal information.

Right to Deletion:

You can request deletion of your personal information in certain circumstances.

Right to Object:

You can object to the processing of your personal information on reasonable grounds.

Right to Data Portability:

You can request your personal information in a structured, commonly used format.

Right to Restrict Processing:

You can request limitation of processing in certain circumstances.

Right to Withdraw Consent:

You can withdraw consent for processing based on consent at any time.

To exercise your rights, please contact us using the information provided in Section 15. We will respond to your request within 30 days and may request verification of your identity.

12. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. We use the following types of cookies:

Essential Cookies: Necessary for the Website to function properly
Functional Cookies: Remember your preferences and improve functionality
Analytics Cookies: Help us understand how you use our Website
Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings, but disabling certain cookies may limit Website functionality.

13. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can:

Opt-out of marketing emails by clicking the unsubscribe link
Update your communication preferences in your account settings
Contact us directly to modify your preferences

We will not use your personal information for direct marketing without your explicit consent.

14. Children’s Privacy

Our Website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

15. Contact Information and Complaints

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data processing practices, please contact us:

Data Protection Contact:
Responsible Party: Bokkie Rokkie
Email:info@bokkierokkie.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator South Africa
Email: inforeg@justice.gov.za

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our Website
Sending email notifications to registered users
Displaying prominent notices on our Website

Your continued use of our Website after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Governing Law

This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA). Any disputes arising from this policy will be subject to the jurisdiction of South African courts.